Most after-hours emergency calls land somewhere between a 30-minute reset and a 2-hour rectification — the spread above reflects that. The price you pay is the call-out plus time on-site plus any parts; we agree the rate over the phone before dispatching, so there's no surprise on the invoice.
What you're paying for at premium rates
After-hours rates exist to cover the cost of someone being available when nobody else is. What you get for them is a real human answering the phone, a triage conversation so you know what you're dealing with before we even leave the depot, a licensed electrician on the road within 1–2 hours, and an honest call about whether the fault needs immediate work or whether make-safe plus a follow-up in business hours is the smarter spend.
What's covered on the night
Make-safe work to isolate the fault and restore power to unaffected circuits, full diagnostic of the root cause, and on-the-spot repair where parts are on the van. Larger remediation (board replacement, full rewiring, parts that need ordering) is quoted in writing during business hours — we don't pressure you into committing to bigger work mid-emergency. Certificate of Electrical Safety lodged for any prescribed work.